How can we help?
Find answers to common questions below, or reach out to support directly.
Frequently asked questions
How do I open an account?
Select "Log in" from any page and choose to register. You will be asked to verify your identity as part of onboarding before your account is fully activated.
What do I do if I notice a transaction I do not recognize?
Contact support immediately using the details on this page. You can also lock your card or revoke a device session yourself from your account security settings.
How do I reset my password or unlock my account?
Use the "Forgot password" link on the login page. If your account has been locked after repeated failed attempts, support can help you verify your identity and restore access.
Where can I see my transaction history and statements?
Your transaction history and downloadable statements are available in your account once logged in, and always match the underlying ledger record.
Contact us
Our support team can help with account access, transactions, and general questions.
support@kmctrading.store
Available in-app after logging in
Raise and track a ticket from your account
Branches & support hours
IslaBank Digital is a digital-first bank. Support is available through the channels above; in-person branch locations, where available, are announced through your account and this page.