Privacy Statement

This Privacy Statement explains how IslaBank Digital collects, uses, and protects your personal information when you use our services.

1. Information we collect

We collect information you provide directly (such as your name, contact details, and identity documents during onboarding) and information generated by your use of the service (such as transaction records, device information, and login activity).

2. How we use your information

We use your information to open and service your account, process transactions, verify your identity, detect and prevent fraud, meet legal and regulatory obligations, and communicate with you about your account.

3. Sharing of information

We do not sell your personal information. We share information only with service providers who support our operations (e.g. identity verification, payment rails), and with regulators or law enforcement where required by law.

4. Data security

Sensitive account data is encrypted, access is restricted on a need-to-know basis, and all account activity is recorded in an immutable audit log. See our security page for more detail.

5. Your rights

You may request access to, correction of, or deletion of your personal information, subject to our obligations to retain certain records for regulatory and audit purposes. Contact support to make a request.

6. Data retention

We retain personal and transaction data for as long as your account is active and for the period required afterward to meet our legal, regulatory, and audit obligations.

7. Changes to this statement

We may update this Privacy Statement from time to time. Material changes will be communicated through the app or this page.

8. Contact

Questions about this Privacy Statement can be directed to our support team through the help center.